What makes a Dometic product a Factory Second?
A Factory Second generally means that the product is an ex-demonstrator model of Dometic or third-party products that Dometic distributes. Dometic Factory Seconds may have some minor cosmetic imperfections or be a reconditioned product but is in full working condition. A reconditioned product is one that has been owned previously, been returned under warranty, and has been fully serviced by a Dometic technician.
What do Dometic Factory Second products look like?
No two Factory Second products look identical in terms of their cosmetic damage. The products are best represented by their images on the Dometic Online Store in terms of branding and colour unless otherwise stated. Some products are available in a variety of colours and will be stated as such on the product’s listing. If you would like some more information on the Factory Seconds that you’re considering purchasing, please feel free to reach out to our customer support staff via the contact form on the right side of the product listing and they will be more than happy to answer any queries you may have regarding factory seconds products.
What is the warranty on Dometic Factory Seconds?
The warranty period of Dometic Factory Second products vary depending on the product that you’re buying. Each Dometic Factory Second product has the relevant warranty period included on its page on the Dometic Online Store and will be included on the invoice at the checkout and after you’ve paid for the item.
Here’s a guide of typical warranty periods* for Dometic Factory Seconds by product category:
Dometic Sanitation – 6 Months
Dometic Spare Parts – 3 Months
Dometic & Waeco Iceboxes – 3 Months
Dometic & Waeco Mobile Kitchen Solutions – 3 – 6 Months
Dometic & Waeco Portable Absorption Coolers – 12 Months
Dometic Upright Absorption Refrigerators – 6 – 12 Months
Waeco CF & CFX Accessories – 3 – 6 Months
Waeco CF & CFX Portable Fridge/Freezers – 6 – 24 Months
Waeco Mobile Energy Systems – 6 Months
Waeco Thermoelectric Coolers – 6 Months
Waeco Upright Compressor Refrigerators – 6 - 12 Months
*Typical warranty periods are guides only. For best practice, please check the specific warranty period for the relevant product on the Dometic Online Store.
Can I purchase Dometic Factory Seconds in a store or only online?
Factory Seconds are available through our two showroom locations in Varsity Lakes & Clayton. We are open in Varsity Lakes from Monday to Friday 9.00am to 3.00pm; and the same in our Clayton Location. We recommend calling ahead if you are looking for a specific model to ensure we have stock available. If you aren’t close by to either of these locations, you can shop online on store-au.dometic.com under the Factory Seconds tab. We have an annual Factory Seconds sale, where we open our warehouse doors to the public to take advantage of exceptional pricing. Be sure to sign up to our mailing list to be notified when this sale goes live.
Do Dometic Factory Seconds come with cables included?
Yes, Dometic Factory seconds products come with all cords included as if you were purchasing a brand-new product.
Do Factory Seconds come in their original packaging?
Factory seconds will be packaged appropriately for dispatch and delivery, however, won’t be in its original packaging.