All transactions are processed in AUD.
Shipping and Delivery Policy
Products are delivered Australia wide using Border Express. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 4-5 business days and shipping times are estimated at between 5-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from your closest Border Express depot. Please note that Border Express only delivers parcels to residential or business addresses.
COVID-19 Update For Victorian Customers
The Victorian Government announcement on Stage 4 restrictions due to the COVID-19 pandemic may result in extended deliveries times depending on stock locations and freight lead-times. Our commitment is to ensure we continue to provide a high level of customer service in these difficult times. We thank you for all your support to date and into the future.
If you have any queries regarding your order please contact our customer support team during office hours via 1800 21 21 21
Monday to Friday, 8.30 am - 4.30 pm AEST
Closed on weekends and public holidays
Customer Service Policy
Dometic Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange, Returns, and Refunds Policy
Please choose carefully before you buy.
For faulty products, Dometic Australia offers a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.
If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
When returning your product, please make sure you provide the following details:
Your full name Your order number The reason why you are returning the product Your instructions informing us how you would like the issue resolved. Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.